Fleet management companies or dealers, after purchasing the GPS tracker and installing it successfully, usually send short messages through the online platform or send commands through the APP to remotely control the positioning terminal, but sometimes the remote control fails. Check if the following reasons cause:
1. Power outage of GPS positioning terminal equipment
Unlike wireless positioning products that do not require an external power supply, the first thing to check if the wired positioning terminal fails to wake up is the power supply problem. Once the device loses power, the tracker will not work.
2. The GPS positioning terminal cannot receive the signal
If the GPS locator is in a weak environment, the locator cannot receive remote commands, or the SMS gateway will be delayed. At this time, the device needs to be restarted and reconnected.
3, the tracker SIM card arrears stop
It is the same as using a mobile phone. If the SIM card is in arrears and shuts down, it will also cause the device to fail to receive remote commands.
4. Instruction error
If the wrong command is sent, the positioning terminal will not be able to operate.
WanwayTech has a professional technical team that can provide free technical support. If you have used or are about to purchase WanwayTech's GPS tracker, you can consult our customer service online.